Terms

Last updated: 10/01/2026

This website is operated by The Software Collective, registered in England and Wales (company number 12014155), registered office 5 Parkgate Rd, Neston, Cheshire CH64 9XF ("we", "us"). Our VAT number is GB 324 3534 25.

Part A — Using this website

A1. Acceptance

By using this website you accept these terms. If you do not accept them, please do not use it.

A2. What this site is for

It describes our product and lets you contact us. Nothing on it is an offer capable of acceptance, and nothing on it is professional advice. A contract between us only comes into existence when we both sign an order or subscription agreement.

A3. Accuracy

We keep the site as accurate as we can, but product descriptions, screenshots and prices may change, and prices shown are indicative and exclude VAT unless stated. Feature descriptions describe the product as it stands and are not a promise that any particular feature will exist in a future release.

A4. Acceptable use

You agree not to:

• use the site unlawfully or to send anything defamatory, offensive or harmful;
• attempt to gain unauthorised access to the site or the systems behind it;
• introduce malicious code, or attempt a denial-of-service attack;
• scrape or copy the site systematically for a competing purpose.

A5. Intellectual property

The Dropin name, the software, and the text, design and images on this site belong to us or our licensors. You may view and print pages for your own use in evaluating the product. You may not reproduce them commercially without our written permission.

A6. Links

Where we link to another website we are not responsible for its content. You may link to our home page provided you do so fairly and do not suggest an association or endorsement that does not exist.

A7. Liability for the website

We provide this website free of charge and "as is". To the extent the law allows, we exclude liability for any loss arising from your use of it, or from any inability to use it. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Part B — Supply of the Dropin service

This is a summary in plain English. The terms that actually bind us are those in the signed order form, subscription agreement and data processing agreement; where this summary and those documents differ, those documents win.

B1. What we supply

Access to the Dropin software as a hosted service for the sites named on your order form, for as long as you pay for it, together with support as described in your plan.

B2. Fees, term and cancellation

• Subscriptions are billed monthly in advance and are exclusive of VAT.
• Setup and data migration are quoted separately and charged once.
• Either of us may end the subscription on 30 days' written notice.
• We may change our prices on 60 days' notice; if you do not accept the change you may cancel before it takes effect.
• Fees already paid for a period are not refunded pro rata unless we are at fault.

B3. Your responsibilities

• Keep staff login credentials and till PINs confidential, and remove accounts for people who leave.
• Make sure the personal data you put into Dropin is collected lawfully and that your own privacy notice covers it.
• Provide accurate contact and billing information, and a suitable internet connection.
• Use the service lawfully, and not attempt to access another park's data.

B4. Your data

• It is yours. You own the data you put into Dropin. We claim no rights over it.
• You are the data controller for member data; we are your processor and act on your instructions, under a data processing agreement. See the privacy policy.
• You can export members, orders and reports at any time from within the product.
• On termination we will provide a full export in a standard format on request, and delete our copies after 30 days.
• We take backups daily and retain them for 30 days.

B5. Availability and support

We aim for 99.5% availability each month, excluding scheduled maintenance, which we give notice of and carry out outside typical park opening hours where we can. Support hours, response targets and any service credits are set out in your plan. A till that is down during opening hours is treated as urgent.

B6. Payments taken through the service

Card payments are processed by your own payment provider under your own agreement with them. We are not a payment institution, we do not hold your takings, and we do not take a percentage of them. Fees, chargebacks and settlement times are between you and that provider.

B7. Suspension

We may suspend access where an invoice is more than 30 days overdue, where use of the service threatens its security or stability, or where we are required to by law. We will tell you first wherever we can, and restore access as soon as the cause is resolved.

B8. Liability

Neither of us excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, and to the extent the law allows, neither of us is liable for loss of profit, loss of business or indirect loss, and our total liability in any twelve-month period is limited to the fees you paid us in that period. We recommend you keep your own business interruption cover.

B9. Changes to the software

We improve Dropin continuously and deploy updates without charge. We will not remove a feature you depend on without 60 days' notice.

B10. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

B11. Contact

Questions about these terms: info@getdropin.co.uk.